This is just getting out of hand

Debt collector on phone:  Yes, I'm from Blank Collections Agency.  Your husband's corporate AmEx account has been placed with us for collections.
Me:  Yes, I know.  He's working on figuring out his reimbursements and trying to get paid for them.
Debt collector:  He is no longer with the company, correct?
Me:  Yes.  That's correct.  He has a number of reimbursements that he never took care of, and he needs to get in touch with HR to figure out how to handle it.
Debt collector:  Well, we have a very close relationship with AmEx and his former company, so is there anything we can do to help you?
Me:  I"m not sure.  We spent yesterday going through credit card bills looking at expenses.  What we really need are copies of expense reports from former company so we can see what has been reimbursed and what hasn't.  I'm hoping there's not going to be an issue with them processing the reimbursements.
Debt collector:  They may be able to set up a manual access to the system so he can get those records.
Me:  That would be helpful.
Debt collector:  Let me see what I can....
Toddler, pushing button to hang up telephone:  Fucker phone?